Conditions of Carriage

These Conditions of Carriage regulate the supply of services by Snapfreight in relation to the carriage and delivery of goods.

1. Definitions

1.1. Carrier means Snapfreight or its agent.

1.2. Carrier’s website means 

1.3. Carrier’s Contact means:

1.3.1.  Address:          Unit 9/8 Ralston Drive Orange, NSW, 2800

1.3.2. Phone:              (02) 6360 1412

1.3.3. Email:               [email protected] 

1.4. Customer means the individual or entity being the shipper, owner, receiver or agent of the goods who has engaged the carrier to deliver the goods.

1.5. Goods means the goods being the subject of the order and shipment.

1.6. Maximum Weight means the heaviest package the carrier will provide services for.

1.7. Services means the services provided by the carrier upon engagement by the customer in connection with the carriage of the goods.

2. Application of Conditions

2.1. The services will only be performed by the carrier in accordance with the conditions contained herein

2.2. The conditions shall not be altered or varied without the express written permission and agreement of the carrier. 

2.3. Any breach of these conditions will not void the limitations on liabilities contained herein.

3.   Not a Common Carrier

3.1. The Carrier is not a common carrier and the customer, upon acceptance of these conditions, indemnifies the Carrier against any liability as such.

3.2. The carrier may refuse to provide any services at any time before or during the provision of the services.

3.3. The Carrier may open any package or parcel of goods at any time before or during the provision of services to ensure compliance with these conditions, or to ascertain the ownership of the goods if required.

4.   Delivery

4.1. The Carrier will use all reasonable endeavours to deliver the goods to the address nominated by the customer. If delivery cannot be effected the Carrier may return the goods to the point of pickup. Delivery shall be deemed to have occurred if the carrier can produce photographic evidence of delivery of the goods at the address nominated or upon obtaining a signature acknowledging receipt of the goods by the Customer or its agent or recipient of goods. 

4.2. The customer acknowledges that any delivery outside of the Carrier’s delivery area shall attract an additional fee as set by the Carrier. 

5.   Warranties and Acknowledgements

5.1. The customer warrants that:

5.1.1.          The goods are accurately described and the correct weight being not above the maximum weight.

5.1.2.          It, or the person who settled the order for goods for carriage is the owner of the goods or its agent is legally entitled to engage the carrier to carry the goods.

6.   Weight Limit

6.1. The maximum single parcel limit is 30kg. Please refer to the pricing schedule on the Carrier’s Website for the appropriate rates, charges and limits. Please note that additional charges may apply to overweight packages and certain goods as deemed appropriate by the carrier. 

7.   Dangerous Goods

7.1. It is the Customer’s responsibility to ensure that the Goods fit the Carrier’s freight profile, which can be found on the Carrier’s Website. Any Goods that are outside of the Carrier’s freight profile may be refused at pick up and a futile pick up fee will be charged to the Customer, reflective of the additional time and associated cost incurred by the Carrier. The Customer must not provide to the Carrier. 

7.2. The Customer must not provide to the Carrier:

7.2.1.          Any Goods with a weight of more than 30kg (inclusive of packaging) or such other dead or Cubic weight or length as advised by the Carrier in writing prior to acceptance of the Goods. 

7.2.2.          Any volatile spirits, explosive Goods or Goods which are or may become dangerous (including radioactive materials), flammable or offensive (Dangerous Goods). 

7.2.3.          Any goods which are, or may be considered to be, illegal in any State or Territory of Australia. The carrier reserves its rights to refuse carriage of any goods it deems dangerous or illegal and to inform any relevant authority should the carrier deem it necessary or appropriate.

7.2.4.          The Carrier is entitled to refuse to accept for carriage any Dangerous Goods or if accepted without the nature of the Dangerous Goods being fully disclosed to the Carrier, to notify the Customer that it must arrange for collection of the Dangerous Goods at its cost once the nature of the Dangerous Goods is discovered by the Carrier.

7.3. If the Carriers deems the goods are or are liable to become dangerous, the carrier may take any steps reasonably necessary to protect any persons or property and will not be held liable for any damage caused to the goods in taking such steps. 

7.4. The carrier may at any time and for any reason refuse to transport the goods or accept any job from a customer. 

8.   Force Majeure

8.1. The Carrier is not liable for loss or damage to the Goods where the loss or damage wholly or partly resulted from causes beyond the control of the Carrier including but not limited to natural disasters, acts of war, civil unrest, strikes, lockouts, industrial disputes or arrest, government restrictions or intervention, transport delays, acts of God, breakdown of any equipment including vehicles, shortage of supplies or labour, or accidents. 

8.2. In circumstances beyond the Carrier’s control, which include but are not limited to pandemics, natural disasters, acts of war, civil unrest, strikes, lockouts, industrial disputes or arrest, government restrictions or intervention, transport delays or acts of God, the Carrier has the right to immediately amend its Services, requirements of the Customer and/or process for an interim period. Notification of any such changes shall be provided on the Carrier’s Website therefore the Customer should regularly review the Carrier’s Website to ensure it is aware of any changes.