Snapfreight needs a wide range of personal information in order to carry out its business. Personal information is defined in the Privacy Act (Cth) 1988 and is essentially information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. What personal information does Snapfreight collect?
Snapfreight may collect personal information from users of the site and the Snapfreight service and from merchants, partners, contractors, employees and other people we do business with. The personal information we collect about users of the site and Snapfreight services includes:
2.1 Identification information. This includes site user’s name, address, contact details and email address.
2.2 Purchase or product information. This includes the records and related information that is disclosed within your order on the Snapfreight website or records and related information of any product you purchase from the Snapfreight platform. Snapfreight may require customers to enter a consignee’s address and telephone number to enable Snapfreight to contact the consignee if a delivery cannot be completed on the first attempt.
We may also collect non-personal information about you including but not limited to data relating to your activities on the Snapfreight website via tracking technology such as cookies, web beacons and measurement software or data relating to survey responses.
3. What information does Snapfreight not collect?
The information that we do not collect is sensitive information as defined under the Privacy Act (Cth) 1998 such as racial ethnicity information, political opinions or associations, criminal records or health information.
4. How may Snapfreight collect new information?
4.1 Registering to use the website through an account.
4.2 Logging onto our website via your social networking sites.
4.3 Subscribing to receive alerts, brochures, newsletters and filling in forms or applications.
4.4 Service or research, participating in promotions and competitions on the website or websites of our service providers.
4.5 Contacting us directly including reporting a problem with the website, requesting further services or seeking our assistance.
4.6 Posting or contributing material on our websites. This includes our social media websites.
4.7 Applying for employment with us.
4.8 Through subscriptions to receive email alerts, media releases and other news relating to us.
4.9 We may also collect and store information about your visit to our website including:
4.9.1 The name of the domain from which you accessed the internet.
4.9.2 The date and time you accessed the website.
4.9.3 The internet address of the website from which you linked directly to our website.
4.9.4 The pages you accessed while visiting the website.
4.9.5 This information does not in itself identify individuals and is used to measure the number of visitors to the website and how it was navigated. This information assists us to make the website more useful to you.
4.9.6 We also collect information from subscribers and all website visitors for the purpose of improving our quality and effectiveness and to provide you with further information. We welcome feedback from you about all aspects of our website. We store all feedback that users send us. The feedback is used to administer and refine our service. We may also use the information to improve or promote this website. We will not publish your name in connection with any information you provide without your permission.
5. How does Snapfreight collect new information?
5.1 Registering to use the website through an account.
6. How Snapfreight uses your personal information
7. Using and disclosing your personal information for marketing purposes
7.1 We may use your personal information to provide you with information about offers, promotions, goods or services which we believe may be of interest to you and share your information with our service providers and other third parties so that they can provide you with products or services on our behalf to help us provide you with the requested products or services including contacting you in relation to the products or services.
7.2 If we do contact you by using your personal information in accordance with either of the above we will give you the opportunity to request that your information not be used for further direct marketing in the future.
8. How we disclose your personal information
8.1 We may disclose personal information to our related suppliers, service providers or business partners.
8.2 We may also disclose your personal information:
8.2.1 To providers, suppliers, distributors, clients or business associates of Snapfreight who have a commercial relationship or professional relationship with the platform or the company.
8.2.2 Relevant public, government or regulatory authorities, our legal representatives or other concerned parties, in special situations where we have reason to believe that disclosing your personal information is necessary to help identify, contract or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) without rise or property, users or anyone else who could be harmed by such activities.
8.2.3 Where we are otherwise authorised or required by law to do so.
We strive to ensure the security, integrity and privacy of the personal information we collect. We have established safe guards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We regularly review and update our security measures in accordance with current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure and you will indemnify Snapfreight and its associated entities against any damage or loss suffered by you in the event that your personal information is accessed without your authorisation.
10. Correction Access
10.1 We will endeavour to take all reasonable steps to keep accurate and up to date any information which we hold about you. If at any time you discover that information held about you is incorrect or you would like us to review and confirm the accuracy of your personal information you can contact us.
10.2 You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information please contact us.
11. Complaints Resolution
11.1 If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of Snapfreight, please use the Contact Us form on our website so that we may resolve your concerns. We will consider your query and endeavour to respond to you promptly.
12. Cookies and web beacons
12.2 We may confine our cookies, information collected through the cookies and web beacons on the website with other information and use analytic services to provide better or more relevant services and advertising to you on the website. Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you throughout websites that you might visit.
13. Cookie choices
14. Applications, widgets or links to other websites.
15. Change of Information, Products and Services